Substitutions: When making Variety Packs, we reserve the right to substitute for some items if stock runs short. Price will be adjusted accordingly. We always run short of shortribs, spareribs, and lamb shank.
Adjustments: Any fee adjustments such as for overages on shipping/delivery costs will be applied to the following invoice.
Payment: Payment is due once we have advised you of total including shipping/delivery charges. Etransfer is best if possible, firstname.lastname@example.org
Shipping costs: We recommend that people order as a group so as to reduce shipping/delivery charges. Everyone's boxes will be clearly labelled. The more weight in the order, the lower the relative shipping charge will be.
Facebook groups/group texts/group emails: We have created private FB groups unique to each town/area to maximize coordination and efficiencies. Please join the appropriate one to stay informed of shipping dates, special offers, etc. Links are here.
Labelling: Each order will have a separate Bill of Lading, with a unique shipping number, and a description of how your boxes are labelled and how many there are. We use different coloured labels for each order.
Shipping Schedules: Please note that we are aiming to ship orders out at least once per month. Occasionally there may be a delay due to weather affecting processing dates, statuatory holidays which affect trucking companies, etc.
Delivery Schedule: Dawson every Saturday afternoon. Grande Prairie usually mid-week. All other locations as needed, usually once per month.